How to prevent unauthorised voiding of purchases

[jgh0000]

Hello,

We suspect that the feature that allows us to delete line items from orders or even void entire orders is being misused by our employees. We see on a regular basis (almost daily) the "no sale" message in our order summaries and when we question the relevant employees, they can't explain how it occurred. Is there way to prevent this feature from being used without obtaining approval? Has anyone else experienced this? What did you do to solve it? 

Thanks in advance.

JH

[Seamus]

Hey @jgh0000,

Thanks for reaching out!

While we're not able to look into your account history and specific transactions via our public community forum, I recommend getting in touch with our support team to look further into these issues!

You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

If they're able to help solve this issue please let us know what happened, in the event that a solution may be helpful to other sellers!