Hi there,
We have online ordering set up for our coffee shop and recently with no settings being changed (that I know of) customers are placing their orders then IMMEDIATELY receiving an alert that their order is ready (when it's not) and to come pick it up. I have all the items prep times set to 1 business day so I'm confused as to why this started and how to stop it from recurring for future customers. Customers are showing up and getting angry when their order are in fact not ready. To avoid this I've currently disabled the email notifications all together and we are having to manually send ready messages which is a huge inconvenience.
Has anyone else run into a similar issue and know how to help? Thank you!!
