We switched over to using "Service" purchase type to get around our issue of turnaround time limitations for delayed orders/pickups.
As a result, we are unable to see the orders on the ipad and must instead use email notifications or look at the laptop to see them. For the sake of staff, we'd like to be able to use the ipad to manage online orders. Is it possible to get "service" purchases to show up on the "orders" section?
Hey @LordPies,
The only types of services that will show up in the Orders section are:
Delivery
Shipment
Pickup
Curbside
Digital
It wouldn't be possible for services to show up in the Orders section at this time.
hi @ashc
Is there a reasoning why its designed that way? Without "services" orders showing up in the Orders section, where was I supposed to monitor these sales? So far, my workaround for this is to get email notifications and then check "order dashboard". This isn't ideal because it meant staff continues to use a laptop to view orders and screen emails for notificaitons of sales.
Why would it be designed to function so separately when they're ultimately the same thing every step of the way except for a single item category and management of paid orders on my end?
Regardless, i'm trying out the beta feature that was released a month ago and it seems to allow me to turn off the turnaround setting if i were to resume "food" item and hopefully try to bring back all these orders into the fold with the other items. However, after applying the settings, I am now unable to access online site editing, and customers can no longer visit my online store since it now says "404 error". I can't even go back to restore settings to normal. Can you help?
Thanks for posting, @LordPies
We had some intermittent issues going on Friday afternoon, and it sounds like the issue you are describing could have been caused by this.
Can you please confirm your site url so we can take a look?
Hi @BernadetteA
Sure thing, site link.
Everything appears well now though. Thanks for checking in to confirm things are good.
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