How do you offer referral incentive to customers?

The title of this thread has been edited from the original: Referral Program

 

Why is there still no Referral Program? With the constant bugs and rising cost we are about ready to switch to another platform.   

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@FFH251 Ah! I misunderstood you.  I thought you were referring to a “refer Square” program, but now I see you meant you want a customer referral program.  My bad.  

 

Re: Ice Cream Social…. Did you know that it is free for Square Online customers?  At least, that is what their listing in the Square App Marketplace says.  That seems like a great deal to me — especially compared to the other referral apps I’ve looked at that charge much more than $19.99 + 5%.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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Hello @FFH251.  Square has always had a referral program that gives you free processing and a hardware discount.  Here’s the link to it.  It can also be found in your web dashboard > Account & Settings > Get free processing.

 

As for you other part, higher prices are a problem.  But I hope you don’t think that only Square is raising prices and fees.  In these very troubled economic times (that will only get worse tomorrow), everyone is — including most of us as sellers if we want to make any money.  As I always do at the first of the year, I checked out the costs for my Square account vs, switching to one of the big-two competitors.  What I found was that after I purchased all the new hardware needed and factored in their monthly fees (which they use to make it seem like you are getting a good deal on lower card processing rates), I was going to pay slightly more every year.  But, of course, that is just my experience.  Yours might differ since you seem to be dealing with constant bugs that I’m definitely not having to deal with.

 

Good luck.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Yea it’s funny how squareup has a referral system to grow yet they won’t create something that allows their customers to do the same thing. I’m sorry ice cream social or whatever they are pushing taking 5% commission plus base is a joke. 

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@FFH251 Ah! I misunderstood you.  I thought you were referring to a “refer Square” program, but now I see you meant you want a customer referral program.  My bad.  

 

Re: Ice Cream Social…. Did you know that it is free for Square Online customers?  At least, that is what their listing in the Square App Marketplace says.  That seems like a great deal to me — especially compared to the other referral apps I’ve looked at that charge much more than $19.99 + 5%.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Well their websites down so not even sure they are still in business. We just want a simple way for customers to be able to share discounts and receive discounts. It should be that hard to implement into marketing emails. 

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Shouldn’t 

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im also looking to set up a referral code if someone they refer makes a purchase

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There's a referral platform I've been using called ViralRef, it's built specifically for Square merchants and I love it. I actually know the owner personally. He's looking for merchants to give him feedback, and in return he's offering 3 months free.

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Consolidating my replies here to the newer one below. Sorry for the noise.

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Consolidating my replies here to the newer one below. Sorry for the noise.

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Feel this. We ran into the same gap at our salon and ended up building a tool called ViralRef, it connects to Square via OAuth, tracks referrals automatically, and rewards customers with Square gift cards or coupons. Still early but happy to share more if anyone's interested.

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Yeah the Ice Cream Social 5% cut on top of the base gets brutal fast, especially if referrals are actually working.

 

I hit the same wall running my salon on Square, so I ended up building something. It's called ViralRef. Flat monthly, no % of sales. Each customer gets their own link and code, both sides get a reward when the referred person pays through Square. Rewards can be a % off, a fixed coupon, a gift card, or a free service, whatever fits.

 

It's a referral program, not a Square Loyalty replacement, so you can run them side by side. I'm Alejandro, running a beta with 3 months free for merchants willing to give feedback. Happy to answer anything here.

 

https://viralref.com

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