How do I remove service charge from online checkout

[KinzuaAquatics]

How do I remove service charge from online checkout. I don't want to charge my customers a service fee but I cant figure out how to remove that. Does anyone have the steps to do this 

[TheRealChipA]

Hi @KinzuaAquatics.  Just go back to where you set up the service charge in your online dashboard and either remove it or change it to not apply to online orders.  

Online Dashboard > Account & Settings > Service Charges.  Then select the service charge.  You can either delete it with the “Delete service charge” button, or you can scroll to the bottom and toggle off the setting “Apply automatically to Square online orders.”

[KinzuaAquatics]

That's the problem. When I go to that it says I have no services fees set up. But at check out it's charging $3.00

[TheRealChipA]

@KinzuaAquatics I’m probably going to tag a few Community moderators here shortly.  But first, indulge me please.  Can you please post the URL of your online store?  I’d like to noodle around for a few minutes to be sure I’ve exhausted all of the troubleshooting I can think of.  Thanks!

[KinzuaAquatics]

https://kinzua-aquatics-wholesale.square.site/auth/unlock

[TheRealChipA]

I sent you a PM.  I’ll need the password since this is a protected shop.  Don’t reply here, please. 

[TheRealChipA]

@KinzuaAquaticsSo, I’m definitely seeing what you are seeing.  One question because there is a slight bug in the Service Charges screen when I go to it.  When I first get to that screen it is completely blank except for the menu to the left.  But if I scroll up, all of a sudden there are items in the list.  Try scrolling to the top and see if you have the same bug that is causing you not to see a service charge that is actually there.

Otherwise, I’m tagging a few moderators, one of whom should be able to look into this for you.  There is definitely a $3 service charge being added.  Be sure to try my suggestion and post your result here for them

@_Violet @JJ_ @RobynR @MayaP 

[KinzuaAquatics]

Yep I see the same thing except in when I scroll up it says learn more and create service charge is all

[TheRealChipA]

@KinzuaAquatics Very odd indeed.  Hopefully a moderator will chime in shortly.  This definitely seems like a bug that will require a trouble ticket, to me at least.

[TheRealChipA]

I see that @Summer2024 is active here this morning.  So tagging them too!

[KinzuaAquatics]

Thank you

[Summer2024]

Hi there @KinzuaAquatics! 

GOOD NEWS! This is not a bug! 

In order to remove this service charge, you will need to follow these steps:

1.) Go to your Square Online Dashboard

2.) Scroll down to "Fulfillment"

3.) Click on "Pickup and Delivery"

4.) On the right-hand side of your "WHOLESALE" location, click on the blue "edit" button 

5.) This should take you to your delivery settings...scroll down to "Delivery and Service Fees"

6.) You will see "Charge a service fee for delivery orders" is toggled ON.....toggle this off and that service charge will no longer appear 

I hope this helps and clears some things up!

[gmonsterfest]

I'm having the same problem except that I don't have delivery as an option. It's adding a service fee to an order that is to be shipped. When I got to Fulfillment > Shipment, there are no service fees listed. There are no service fees under Service Fees either. 

[Summer2024]

Hey there! 

Yes, I am active and back! I have been out with some health issues the past week. 

I am going to take a look into this now and see what's going on.