I have a new website and I have products on my site and connected it to online sales and everything. I went to the tax area. It had already calculated my tax for my state, but for some reason it’s not being attached to my products. I even went in and chose products to have tax on and it’s still not showing when I tried to go in as if I’m a different person to order. Also, I’m having a hard time applying my shipping rate to, and I went into the shipping area and put in a price in nothing connects with the products at the end of a cell. I’m looking for help in this area. Thank you
Hi Asrarj,
Unfortunately what we cannot do here is look at your Account setup - only Tech or Customer Support can do that. The Community members here have a lot of experience with Square's Apps and Hardware but, cannot actually see what is going on - we basically have to guess.
Just to double check:
Login to your Square Account
From the Dashboard, Select Account & Settings
Next Select Business Information
Sales Taxes
You should see the status - should be "Enabled"
Go back to your main or Home screen
Select Items & Orders
Select Items
Select any item to Edit
Scroll down a little - do you see your Tax displayed in the Taxes Box ?
If yes to all - that would be good and the Tax should be applied - if not, then you may want to follow-up with Customer Support.
As for your shipping concern - did you setup and save a Shipping Profile ? Customer Support can also look at that for you.
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