Hi everyone,
I am hoping a Community Manager or Engineer can flag this for a backend reset. I am currently stuck in a "Zombie Integration" loop with the Facebook/Meta Sales Channel on Square Online and cannot proceed.
The Issue: My Square Online account believes it is connected to Meta, but the connection is broken/revoked on the Facebook side. I am unable to disconnect the channel to start over, and I am unable to complete a new connection.
Symptoms & Error Messages:
When I try to "Remove Channel" in Square Online: I receive the error: "There was an issue removing your channel. If the problem persists, please contact support."
When I try to "Connect" or modify settings: I receive a Data Sharing error during the setup wizard: "We had trouble saving your agreement to data sharing. Try again."
Original Error (Root Cause): This started because of a catalog structure error: "Store location catalogs require a Page with a store Pages structure."
Troubleshooting Already Completed (Please do not suggest these):
Facebook Permissions Revoked: I have fully removed Square from Facebook Business Integrations, Business Manager Partners, and System Users. The token should be invalid.
Browser Isolation: Tried in Incognito/Private windows, different browsers (Chrome/Edge), and disabled all Ad Blockers/VPNs.
Square App Marketplace: Attempted to uninstall the "Facebook & Instagram" app from the main Square Dashboard, but the "Zombie" connection persists in the Online Store section.
Request: It appears my account has a database lock or a cached API token that is preventing the disconnect script from running.
Can someone from the engineering team please perform a force-disconnect (Token Revocation) of the Meta Sales Channel for my account? I need the status reset to "Null" so I can run a clean installation with the correct E-commerce catalog.
Any suggestions are appreciated.
Thanks, Steven (NMD No More Drift)
