How do I disable this location popup?

[spresso]

Hey 

We're a cafe calles 'Spresso' with an online site. Customers that go to our website to order food are presented with a popup that asks for their location. See image below.

The only issue I have with this, is we have only 1 location so it's a bit of an annoyance being asked for your location.

We have previously had another location, but I have made it inactive. I feel like Square is still picking up the old location.

The pop up also mentions shipping as an option, so I have also deactivated any shipping fulfilment methods because we're a cafe and we don't ship.

Any help on how to get rid of this popup would be greatly appreciated.

the popup in question

[Laurie_ · Accepted solution]

Hi @spresso!

Thanks for reaching out with this question!

Just to clarify a few things — the online pickup/shipping pop-up is a default feature if you're using the "Online Order" site template, which it looks like you are. That said, the pop-up should only display the active fulfillment options. So if you've disabled shipping, that option shouldn't be appearing anymore.

You mentioned you've deactivated a previous location. Typically, Square will prompt you to disable any shipping methods linked to that location before allowing you to make it inactive. If you've already removed shipping as a fulfilment method from all items, I’d recommend double-checking by going into your Item Library, using the bulk actions tool to reassign the correct pickup fulfilment method to the relevant items, and saving those changes. Once that’s done, head to your Online Overview page and publish your site again to make sure all updates are applied.

If you're still seeing shipping as an option in the pop-up after that, let me know — I’ll get in touch with our Square Online team to take a closer look for you.