How do I disable develop options in order for the Square chip reader to work?

[Glo99]

When I went to use my Square reader at the market yesterday this error kept appearing: Please disable developer options on order for the square chip reader to work. I am unaware of how to disable this option. Thank You for your response in advance.

[SplitTree]

THANK YOU Byzooks!! That worked!!!

[PatrickSterlin]

Hi Helen,

I can't find the Developer Options under settings and when I go to activate them, I get a prompt saying they have been activated again.

Samsung Galaxy S7, Android 8.0

Please help as I'm losing business not being able to operate my square...

Thank you kindly,

[jyloup]

Hello,

i don't use samsung phone,

but normally dev options are activated after pressing about 7 times on the number build version of Android in settings.

If it says dev options are already activated, it is in bottom of screen.

I found this topic that could maybe help you: https://stackoverflow.com/questions/62694011/unable-to-activate-developer-options-on-my-android-phon...

regards,

Jyloup

[Laurie_]

Hey there, @Guohong,

Sorry to hear the steps we have provided aren't helpful in your case. For this, you will need to reach out to your phone provider directly for further assistance with your device settings.

In looking briefly for these steps via Huawei's Support Page we found an article with similar steps for enabling developer options to the ones we have shared in this thread. In some cases, you will need to enable this option to locate it in your device settings.

[MARM]

I am using a Plus One 7T smart phone. In order for NFC to work, I had to do those steps. it works. Developer has to be turned off after a phone restart every time. Thanks for the info. 

[KVMcG]

The problem is likely because "Developer Options" are enabled on your Android phone. Go to the phone's settings. Tap on the magnifying glass in the top right corner and search for "Developer Options". Your phone should respond with "{ } Developer options". Tap on that option and it should tell you if Developer options are on or off. If they are ON, then tap the slider button on the right hand side. This should change this setting to "Off".

Go back to your Square app and if your Contactless reader is still in the "Failed" condition, tap on the option to "Forget" the reader and then go through the steps to "Connect" or "Pair" the reader again.

Hope this works for you as it worked for me.

Ken

[Serge88]

I made sure the developer options were toggled off in the phone settings, tapped "forget this reader" , tried again. Same result. Pop-up screen says "developer options not supported" and the connection fails. 

[Helen]

@Serge88 Thanks for running through these steps. I recommend making sure that your Android device is compatible with Square using the Square Compatibility website. If your device is compatible go ahead and call our CS team who can investigate this further.

[Byzooks]

Hi there. I'm having the same issue. What was your resolution? Brent

[PicklePlanks]

Any solution to this yet? I keep getting the 'developers' error.  I talked to square they said it must be my phone having the issue. I called hauwai (p20 pro) they couldn't solve my problem either. They said maybe try a full factory reset. Not sure in prepared to do that. Anyone else figured it out? Thx

[Byzooks]

Hi there. I gave up on my Huawei and got a cheap Lenova tablet that I've connected to my 4G wifi modem which works a treat. I had no support from Huawei or anything tangible from Square for that matter. What I think was going on was the Huawei HiSuite app using the developer featue even though it appeared to be disabled.

[PicklePlanks]

Well that's discouraging, but thanks for the info. I'll see if I can dig out an old phone or something. I may have something lying around. Thx 

[pedal1nn]

I've been having the same issue with P20 lite. I just revoked hisuite permissions and it has finally connected. 

Search for hisuite in settings and switch off "allow hisuite to use HBD"

Hope others with this device can now use it. Huawei and square couldn't seem to find the issue. 

[pedal1nn]

@PicklePlanks hope this helps

[Jasmine96]

I had this problem with my p20 Pro and this worked straight away, Thanks so much!

[PRAishow]

Hi, I had to turn off the 'developer options' to make it work. Making the Square app inactive didn't work as it just turned itself back on as soon as I left the setting window. I haven't tried using my square with the developer options back on yet, but if I need to, will leave it off when I use it.

[Kristi1]

Hi  there thank you so much it worked for me ur my saver ..thank you so much again 

[ChaospowerX]

Best answer regarding Developer Options problems. After reading and scrolling theough all the thread this was exactly what the problem was Thank youKVMcG

[MilenKo]

I just received my recently purchased Square Reader from Amazon Canada and was extremely happy while creating my profile and unboxing the device. After reading the manual I've installed the latest app version of Square and attempted to pair the device with my Huawei P20 Pro phone (latest EMUI 9.1.0 365). The pairing process started, I saw the 4 amber lights blinking and then I got a message stating that my phone developer options have been turned on and the pairing process has failed.

I went to my phone settings and disabled the developer options (they are not visible within the setting's menu) and then restarted the app (as per booklet instructions). To my big surprise the pair process is still failing with the same error.

I decided to re-enable and disable again the developer options making sure that even any option inside the developer's menu has been turned off. Restarted the app — same error.

Tried to remove the application thinking that it might have had a glitch and to prevent the pairing process while my DO were enabled earlier — same error.

Anything I have tried did not allow me to pair my Huawei P20 Pro with the Square Contact less Reader. Several reboots of the phone as well — nothing. Both the phone and the reader are fully charged and I even attempted to remove the case to eliminate any chance of poor device connectivity — nothing again.

For a short while after a few attempts to run the app, I saw a menu offering an update to the square and it went all the way up to 100%, however I am still unable to use the device and if I can't make it to work with my phone, I will have to return it and find some other respectful service that would work for my needs and most important — would have an easy setup...

[JustinC]

👋@MilenKo

This thread I've moved you to might help! Let me know if you're still having trouble. 

[ReedMcLay]

I encountered the same message after a failure to connect to the reader.
After exhausting the troubleshooting guide and a session with support, I decided to try a full reset of the Android software and the Reader.

Confirmed in Android Setting that Developer was was not enabled and reinstalled the Point of Sale application. The connection proceeded as expected.