How do I cancel a zero-dollar order?

nicholasfeigen · ‎11-05-2022

I cannot seem to cancel any items or orders where there was no payment made, How can I work around this?

Donnie-M · ‎11-07-2022

@nicholasfeigen Have you just tried hitting cash? if this was on the point of sale? or is it an online order?

Donnie
Multi-Unit Manager | Founder, Table & Ledger
tableandledger.com

Square AI Champion | Using Square since July, 2017

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nicholasfeigen · ‎11-07-2022

I’m trying to cancel an online order... it’s a free support item with free shipping. One customer ordered twice accidentally and I need to cancel one, but it won’t let me!