How can I view Billing Zip code for Online Order?

[wflow]

The title of this thread has been edited by a Square Moderator from the original: "Can I see the billing zipcode?"

Up until recently, the orders placed email showed the shipping zip code, as well as the billing zip code.  I used that information to help me determine if an order placed was possibly fraudulent.  I can't find the billing zip code anywhere now, is it possible to see that?  If a persons billing zip code and shipping zip code didn't match, and they also paid for express shipping, I would reach out to the customer, and ask them to provide ID, and 90% of the time, they would ignore the email, and I would cancel the order.  This has reduced fraudulent charges.  But now Square has removed the billing zip code from the receipt.

Please add it back, or help me find the billing zip code.

[_Violet · Accepted solution]

Hello @wflow and welcome back to the Square Community!

Regarding your question, I reached out to the Square Online Team to confirm. Unfortunately, this isn't something we provide at this time. We currently only provide the shipping address entered at checkout. This would be considered a feature request.

While we cannot provide a specific timeline for when this feature might be implemented, please know that we value your input and are always looking for ways to enhance our services to better meet the needs of our users. In the meantime, if there are any other ways we can support you or if you have additional suggestions, please don't hesitate to reach out.

If you'd like to increase security for your Online Orders, consider enrolling in Risk Manager. Risk Manager is a tool that helps you spot and manage potential fraud from the online payments you process with Square. Watch a tutorial to learn more. You can create rules in Square Dashboard to trigger your own fraud alerts, authenticate electronic card transactions with 3D Secure, or to automatically decline suspicious payments. When you set up risk alerts, you can view additional details about suspicious payments, as well as options to issue a refund, block the payment card, or dismiss the alert.

I hope this information is helpful but please do let me know if you have any additional questions.

[wflow]

Ok thanks.  It's just crazy, for the last 5 years I had this online store they showed billing zip code, and then all the sudden they took it away.  It doesn't make sense.