Hours not syncing with location hours?

[ReefersColorado]

We checked a couple other post and it seems the only fix is to post here and have support re-index the site. I have re-published but unable to do anything, the hours still show closing at 6pm on Saturday but our hours are closing at 4pm everywhere on Square and on our Pickup/Delivery preferences. Any help is appreciated!

ReefersColorado.com

Thanks!

[frances_a]

Hey there @ReefersColorado ! 

I see this is your first post here in the Community, so I want to welcome you to the best place for Sellers to collaborate. 

I'm sorry to hear that it was an issue that brought you here. 

I went ahead and re-indexed your site. This process can take up to 24 hours to complete. 

If after 24 hours you continue to run into issues, please contact our direct support team so they can look at your settings and file a ticket for you if necessary. 

Thank you! ✨

[ReefersColorado]

Seems to not be working still and the online support team couldn't help after waiting on the chat?

[BernadetteA · Accepted solution]

Thanks for reaching out, @ReefersColorado

If I recall, there used to be a trick to this when the sync was stuck. When you edit the hours on the Square dashboard, can you also re-enter the phone number or address?

If that doesn't work, I can also try re-indexing the site for you. 😊

[ReefersColorado]

That worked, thank you! I wish they would just fix the glitches?

Thank you again!

[BernadetteA]

Glad to hear! And yes, I'm surprised this is still popping up as it's been a couple of years since I first heard of that work-around. 🤔

I'll make sure to report this to the team in case it is something that has re-surfaced. 

Thanks again for bringing this to our attention. 😊

[glasshouseww]

I am currently experiencing this issue now and tried all of these options with nothing updating on my site. Can someone please help me?

[waxandglow]

I recently just had this issue pop up. I changed my hours in my location settings, however it has not synced with my website and its been a couple days. I know I can enter them manually but just wondering if there is a quick fix for this solution?

[mtodd]

I am having the same issue of the location hours not syncing with my website. I tried updating the address and phone number as suggested and it has not resolved. This is very frustrating. Can someone help me resolve it. 

[CDGames]

I’m having the same problem. I updated mine a month ago. I didn’t even notice until a customer brought it up today.

[mtodd]

I ended up calling Square for support. They "re-indexed" my site but that still did not work. They did show me how to manually fix it myself. In your dashboard Select Online - Website - Edit Site. Then select  Location and Hours. At the top Left of the screen select "I'll enter this information myself" from the dropdown box. 

Then select the hour and location boxes on the right hand side within your page and you will be able to place your cursor within the text and change it yourself.