Hi is anyone having problems editing their online store?

[gurwirimalpa]

Hi is anyone having problems editing their online store? weebly is not connecting for me and i urgently need to update our store. I cant find a contact email or phone for square online either

[Arie]

Hi @gurwirimalpa,

Are you on the Telstra network by any chance? We're currently receiving reports of customers on the Telstra network having trouble accessing their sites. We recommend reaching out to Telstra directly, as they will be able to take you through some troubleshooting steps on your router. 

[FindingNomo]

Telstra is not helping - they say "contact Weebly/Square." Telstra serves over half of Australia's population and has blocked weebly.com as being malicious.

Please, Weebly Square, please make things right with Telstra - people are losing money. Telstra customers cannot access any Weebly websites over the past 24-48 hours. 

All weebly subdomains either time out "cannot reach", or redirect to a Telstra page with this message:

MALICIOUS WEBSITE WARNING

This website has been blocked

We've got your back!

You haven't done anything wrong. We've automatically blocked access to this website as it could be:

• A fake website pretending to be from Telstra
• Trying to steal your personal details - learn more about phishing
• Attempting to infect your computer or mobile device.

[Arie]

Hi @FindingNomo,

We've received reports that Telstra has whitelisted Square and Weebly sites, so you should no longer encounter this message. Please let us know how you go!