Help with order fulfillment

KeatonHammack · ‎08-16-2022

So I need help, I added shipping as a way to get orders to my site, and everything was there and working. Then I added local delivery as well, where I deliver the items myself, and the shipping option disappeared. Please help! Also, is there a way to hide my address completely? I am doing this business at home and do not want anyone knowing my address. If not, it's ok, but I would prefer it.

TheRealChipA · ‎08-16-2022

@KeatonHammack Do a spot check of one of those items. Go into your Site Items and click on any item. Scroll down and look at the Fulfillment Section. Is shipping checked? If not, you can do a bulk edit of items, Just select all that items that need changing, click the Bulk Edit button, select Set fulfillment, then click all of the valid fulfillment methods and click the Set fulfillment button. Give it a few minutes to propagate, but that should fix your issue assuming that shipping and local delivery setup is still intact.

If what I suggest fixes, this is a rather odd bug that probably should be reported to Square. Let me know if it works, and I’ll send that through a few channels available to me.

Regards,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

KeatonHammack · ‎08-17-2022

That worked! Thanks! Is there a way to hide my address from my store completely though? It's ok if not, but I would prefer it since I run this from home.

TheRealChipA · ‎08-17-2022

@KeatonHammack I’m happy that worked! There is a way to hide your location in your Online Store, and I’m sorry I forgot to answer that part of your question earlier.

Edit your site, and go to your Home page, which I assume is where your Location & Hours information is located. Double click on the section “Location and Hours.” A content menu will open. From there you can toggle Map to turn that off. If you double click on the Details item, that will open up another sub-menu allowing you to toggle items like phone number, address, store name, etc. You are in complete control of how this section displays on your site.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!