Has anyone had issues with auto reminders and texts not sending recently?

[SsBeauty]

Anyone else having this issue?

Customers not receiving automated text reminders, and any messages sent to them are failed. They can text me, but any messages out are failed. 

I've checked their phone number, nothing's changed, and only a few customers are affected.

[MayaP]

Hello @SsBeauty - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

We’ve made a few updates to Square Messages to minimize potential disruptions in the future, and we’re happy to share that we’ve restored chat functionality with your customers who reach out to you via SMS. These communications will now be dependent on your customers starting the conversation by replying to service messages, like a receipt, appointment reminder, or order update, just to name a few. We’re also working to re-enable unrestricted outbound messaging capabilities early next year. I am sorry for any inconvenience is has caused. If you need anything else let me know.