Goparrot Reporting not accurate

We use the GoParrot app for online and mobile orders. It’s slick, but starting thus Monday (3/10) our daily statistics automated email for each location says no orders or $ spent? We got orders.

 

Anyone else experience this?

 

Here is a look at what we used to get and now all zeroes…

 

Yesterday, you had $149.04 in online sales and 5orders.


Here are the results compared to last Saturday:

Date Mar, 08 Mar, 01 % changeWeek Day Saturday Last Saturday

Orders 5 14 -64%
 

 

Tax $11.36 $23.86 -52%
 

 

Discounts $0.00 $23.81 -100%
 

 

Tips $0.00 $0.00 0%
Returns $0.00 $0.00 0%
Gross Sales $137.68 $313.26 -56%
 

 

Net Sales $137.68 $289.45 -52%
 

 

Total Collected $149.04 $313.31 -52%
 

 

Avg. Gross Order $27.54 $22.38 23%
 

 

Avg. Net Order $27.54 $20.68 33%
 

 

Avg. Check $29.81 $22.38 33%
 

 

Avg. items/order 4.00 3.50 14%
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Hey @KrisHungryHobo - Thanks for reaching out! As @Donnie-M mentioned you will need to contact GoParrot's support team as they own the integration. If you need anything else, let me know 😊

MayaP
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@KrisHungryHobo Go parrot is a good company, I would just shoot them an e-mail or give them a call.  Sounds like an API call might have moved or something.

Donnie
Multi-Unit Manager | Founder, Table & Ledger
tableandledger.com

Square AI Champion | Using Square since July, 2017

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." - Z.Z.

"AI doesn't replace your judgment. It gives your judgment better information to work with."
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Hey @KrisHungryHobo - Thanks for reaching out! As @Donnie-M mentioned you will need to contact GoParrot's support team as they own the integration. If you need anything else, let me know 😊

MayaP
Square Community Moderator
Sign in and click Mark as Best Answer if my reply answers your question
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