Gift option glitch

[Springwood1]

Some of my items on my online store are not showing the check box for ‘This is a gift’. They are showing as activated ready for gift options on the item pages, but the box just isn’t there at the front end of the store. There are 4 items that should show but do not, the rest are working correctly or I’ve intentionally kept them without the gift options. Can anyone advise?

[JeaniesCandies]

I’m having a similar problem. None of my items are showing the gift options, even though I’ve selected them 

I spent close to an hour with tech support this afternoon and they fixed it. But now it stopped working again, and tech support is closed. 

[Springwood1]

I also spent an hour on the chat function, first to a robot, then to a human. I gave the human permission to access my dashboard and they mended the x4 faulty pages. BUT, I’ve just added another test item and it doesn’t show the gift option check box even though all behind the scenes is correct. This is why I pay for the plus service - and it’s glitched so badly. Not good support!

[JeaniesCandies]

I just got off the chat with another tech support.  He said that if the sync is not working properly, then the best option is to unpublish and then republish the site.  Then wait 20 minutes to see if it's working.  He said that I will not lose any of my page setup and dashboard settings when I do this. 

I'm in the wait period right now.  Fingers crossed.

[Springwood1]

Just received a nice badge in an email saying I’m a ‘swift contributor’ though…so that makes it all ok eh? 😉

[Ellie_]

Hi there, @Springwood1 & @JeaniesCandies,

Thank you for flagging this! We definitely want to see if there is any way we can step in here to help. It sounds like you already contacted our direct Customer Success team, @JeaniesCandies, did those troubleshooting steps work? If not, can you both please send me links to your sites, so we can get this escalated?

[JeaniesCandies]

No the steps did not work. I still don’t have gift messages or shipping policies at checkout. 
my site is JeaniesCandiesMoon.square.site