Thank you for sharing your feedback and I completely understand your frustration here @tr7skatepark and @tonydow.
Just to clarify, if you are using Square Online to sell products, customers will see the option to enter a discount code or gift card number at check out. Here's how the checkout page will look for them. The ability to redeem eGift Card should be enabled automatically. If customers are not seeing this option, can you send us a link to your website @tonydow so that we can take a further look on our end here.
At the moment, however, it is not possible for customers to enter a discount code or gift card number when booking online for the first time through your Square Appointments online site. However, if a customer has purchased a gift card previously, you can save the card to their profile. When the customer is booking online, they can signin to their profile and choose to pay with one of their card on file. The gift card should come up as an option here.
Alternatively, rather than paying online, customers can use their gift card to pay in-person through the Square Appointments app on your mobile device. To do so from the app:
- Tap the appointment in your calendar. Note: The sale will be associated with the staff member the appointment was booked with.
- Tap Review and Check Out.
- Add any additional items or services > select Charge. Appointment information will automatically carry over from the booked appointment.
- Scroll down on the payment options screen. You will see your the option to pay with Gift Card
- Tap Charge.
- Confirm the payment by tapping Charge one more time.
The ability to use Gift Card with Square Appointments online booking is a feature request that our Product team are aware of and are working on. However, bringing these features to fruition often takes an ample amount of time and effort from our engineers. We want to ensure that our releases are not just surface level products, but the best all-around resources to help you grow your business.
While we hope to be able to provide a positive update for you here soon, we unfortunately do not have a definitive timeline to share here, just yet. Again, we really appreciate your patience and sticking with us. We will bounce back here as soon as we have more to share.
