@paperqueen Can you send me screen shots of the rules that you’ve set up to trigger alerts for you to review? I’d like to see them to give you some further recommendations.
Also, I want to clearing a few things. Risk Manager allows you to create rules that sometimes block transactions and sometimes doesn’t. Just setting up the rules isn’t enough. If, as you indicate, your online store is a magnet for bad actors who are trying to scam you, you have to review the list of alerts every day. For those transactions that made it through with alerts only, you still have the opportunity to reject them and refund the money if you want to. Ultimately you have the control.
Square has plenty of conditions for alerts and for invoking 3D Secure — AVS, CVV, transaction amount limits, number of transaction attempts, and so forth. But nothing is, or can be, perfect.
Here is a link to Risk Manager rules information. There is a short video that is well worth watching, if you haven’t already. But basically, it shows you how to go through the manual steps of reviewing alerts regularly to stay on top of fraud.
I’m willing to help you make your alerts a little tighter if you want, and to give you tips on using Risk Manager to your advantage. But first, watch the video. Then send me screen shots of the rules you have already set up. We’ll go from there.
Best,
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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