Feature Request: Make coupon codes from Square Online visible in Point of Sale

[TiffanyNR]

The title of this post has been edited from the original: Coupon code only for pickup orders

Is there an option for customers to only use coupon code for pickup fulfillment only?

[JustinC]

@TiffanyNR Unfortunately not. Right now, coupons can only be restricted  to specific items, specific categories or orders over a certain dollar amount.

Sorry about that. 

[TiffanyNR]

@JustinC 

Are you able to view if a coupon code was used on the Square POS side? For some reason, I am able only able to view on Weebly Square dashboard.

This is important as staff who use the POS need to verify if a coupon was used or not.

[Valentina]

I can jump in to help clarify here, @TiffanyNR!

Coupons are only usable through your Square Online website (unlike discounts), unless you’ve created any single-use coupons through Square Marketing. Customers are able to redeem those through your website, as well as in person. Have you created any single-use coupons through Square Marketing?

[TiffanyNR]

@Valentina 

Coupons were created to be used online. The issue I'm running into is if a customer makes a purchase online using the coupon code, chooses pickup as an option. Then my employee who completes the pickup order for the customer is unable to see coupon codes applied in their transaction on the POS. Coupon codes are only viewable on my Weebly Dashboard > Orders.

[Valentina]

Hm, are you able to provide a bit more context here, @TiffanyNR? 

You mentioned that your staff members using the Point of Sale app need to be able to verify if a coupon has been used or not. If you are able to expand on why this is important for your business, gaining a better understanding of your in-store checkout process would help me better point to a solution or next steps here.

I'll keep my eyes peeled for your response! 👀

[TiffanyNR]

@Valentina 

Sure! Since the coupon feature for the online store is not as extensive as dashboard discounts (bogo, categories, etc), we have created a work around for customers to enter a coupon code upon checkout to receive a special promotion- in which our employees processing orders can confirm the code to apply the promotion.

In addition, customers will have questions about coupon codes being applied to their order and in the event of an error/questions - my employees should be able to see any coupons applied to customer's transaction or any activity done on their transaction.

If coupons/rewards/discounts are applied to a transaction, it makes sense to show all activity on POS side to troubleshoot any issues- to equip businesses to consumers at front end.

[Valentina]

Thanks for getting back to me here, @TiffanyNR! I can confirm that a coupon code used through your Square Online website will not appear on the Point of Sale transaction page - this would be considered a feature request at this time.

However, your customers can see any coupons applied to their transaction by looking at the order confirmation email they receive after placing an order. If they have any questions for your employees about coupon codes applied to their order, they would be able to reference their order confirmation email.

I'm still a little confused about exactly how your employees process orders and "confirm" the code to "apply" a promotion - are you able to elaborate on what this process looks like? 

[TiffanyNR]

@Valentina You answered my question! I would like to put a request to have all coupon codes applied to be seen on the POS. Thank you!

[Valentina]

I'm happy to have been able to get you an answer here!

I'll be sure to update this thread when I hear of any related updates, @TiffanyNR 😊

[gratefulgraze19]

Is there a way to add a coupon code for pickup orders only when purchased online? I created the coupon, but I'm not seeing the option to add it for pickup only