Feature Request: Feedback Wanted, Delayed Orders

[kellyj]

@pessosices @vinesandrushes @londontea @Donnie-M @bagelboss @ryanwanner @TeaLeafCafe 

Hey beta friends!

We've heard your requests for a way to turn off Square Online orders In-App and streamline control of your orders, including change times for pick up, delivery, and shipments. Our team has been hard at work on this, and we need your help to take a look at these designs and give us some feedback.

What I need from you:

Please take a look at the images that are most relevant to your business. For instance, if you mainly fulfill orders for pick up, please take careful consideration of the first prototype for how this function may impact your business. Same goes if you mainly fulfill orders by shipment. You are welcome to give feedback on this either way, but we're most interested in the ways you would use this now for your business.

Delay Order for Pickup and Delivery

Delay Order for Shipments 

Delay Order for Delivery Windows

There are two ways to engage in this feedback request, in a perfect world, I'd love both. 

1. Click here to take the survey. We'd love you to take this survey first, before posting or reading comments in this thread. This is so we can have feedback based on your business.
2. Once you've taken the survey, please feel free to engage here in the community and let’s talk about what works and what doesn't. This is a great place to share feedback about the other designs that do not apply directly to your business. 

What's next?

Once I get the feedback from the surveys/conversations here in the community, we'll pass this on to our team and update with progress that we've made. 

*Please remember that the Beta Community is a place to discuss these design updates and features and when you join the Beta Community you sign an NDA (non-disclosure agreement) to not post, share or use these images elsewhere. 

[kellyj]

@ryanwanner

Great feedback! I appreciate you all taking time to dig into this one with me. I'll see what results I can share in the future.

@vinesandrushes

I realized I didn't get your input in this one. Any insight before I put the final touches on my report?

[vinesandrushes]

Sorry, finally got around to responding to the survey.  Too many pre-harvest items to get done before g**bleep**s start arriving this week!

[Donnie-M]

@ryanwanner I wanted to add a point where you had added about reprinted ticket times.  I think if you are going to use a feature such as this you should not have *print new order tickets* turned on automatically.  There is an option to print order tickets once the order is marked *in progress*.  This does require your team or kitchen to manually mark the order as in progress and complete.  However, this would result in no ticket reprints.

My practice has been to change the auto e-mail and the pickup instructions to recommend the accepting text message updates.  The standard flow of Order Placed TXT ---> Order in Progress TXT ---> Order Complete TXT has helped our customers realize when their order is actually done.  We still auto-print order tickets but have toyed with the idea of making it a cashier function to print the tickets as orders come in.  I process a fairly high volume of online orders each day at 1 cafe (about 60) which is a pretty steady stream just for lunch and breakfast.  I currently can't do scheduled ordering due to not being able to adjust pickup times.  For us, being able to adjust those stacked ticket times would alleviate this problem.

Donnie

[ryanwanner]

@Donnie-M Changing the incoming orders to only print when we hit accept is a great idea! I'll have to look into the feasibility of that.

One of the challenges with that for me would be that my PoppinPay app doesn't fire text or in-app notifications as far as I can tell. I don't know if it's an API limitation for "upstream" notifications or if it's something that hasn't been implemented on their side.

Hmmm.... come to think of it, this could end up being a problem with adjustable pickup times in general. @kellyj , I'm assuming the APIs would be updated as well?

[Donnie-M]

@ryanwanner The setting is under the print in progress vs. automatically are available under the printer create printer station in the restaurant app.  I didn't see it under the POS app so it may be app specific.  I would have to shoot this back around to @kellyj to confirm on this part. I have been testing the free version of the restaurant app alongside the beta POS app.

[kellyj]

@ryanwanner

That is a really good question for API's. They are managed externally of Square so that is something I'm going to need to research a bit.

[zder]

@kellyj,

I got to this thread a bit late for the survey, although our shop is on the Order Creation beta, and I seem to have had an edit order date option inadvertently turned on in our online dashboard for awhile.

I looked at the prototypes of the Delayed Order date change option in the POS app, and they look fine to me. I am looking forward to this feature being turned on.

I have 2 questions,

1. How will customers be notified of the date change - via an email referencing their order number from the same Reply-to Address set in our online store Store Emails Sender Profile?
2. Although, this change will be most useful in the POS app, I am curious if it will also be turned on in the online dashboard?

[kellyj]

@zder

Glad you found this thread, and these are great questions.

1. When we first ran this test, the plan was to send an email or possibly a text notification that there is a change to the order. I have to see where the team landed with this, so I'll need to chat with them just to look back into this a bit.  The email set in your online store should be the email that it would be sent from. It's the same as the confirmation that an order is received.

2. We also discussed this. The orders applet is where we believe it will make the most sense, but I agree that dashboard will also have visibility. I need to check into what that looks at this time and were we are with release. This particular project isn't running fully through the beta team, so we did early review, and iteration. I want to check where we are with all of this before the full plan on that. Also, many times, we'll launch for an applet, and then flush it out for other system support. So, long story short - let me check. 😃