Expediting ID verification without new smartphones

[osd]

Its frustrating to know that in the last 2 months I received 3 emails from square related to identity verification.

The first and last one are the same. They wanted me to use the veriff app for me to verify myself.

The second email wanted me to enter personal info on their website to which I did.

I talked to a bunch of agents working through square and they stated all emails are valid.

I can't use the veriff app because I have an old computer with no webcam and the smartphone I have is a blackberry Q10 and I don't have a friend to borrow a phone from.

So I took an agents advice to reply back to their email.

I had my account for over a year and such verifications never occured before august of this year.

Why do I have to do such a song-and-dance to complete the verification process? I already talked to over 10 agents both through the chat and over the phone. some of them think the emails are phishing attempts and one banking agent had tech difficulties with her computer.

This is frustrating and I have customers and I'm almost ready to look for a new payment provider especially when I have to wait 1-2 business days (which translates to 3-4 days since today is friday).

I hate having to put up with a provider that decides when to freeze or otherwise play with my account through no fault of my own.

[Michael_L]

Governments have started adding new requirements for user verification, which I suspect is behind this.  I've had similar requests for verification from online trading apps and some other finance products that I've been using for years.

[MayaP · Accepted solution]

Hello @osd, 

I understand how frustrating this situation has been and appreciate your patience. Identity verification is crucial for account security and compliance, but we recognize the process hasn’t been smooth, especially with your device limitations.

If you’ve already replied to the email with the requested information, our team should be reviewing your case and will follow-up with you. 

Thank you for your understanding, and let us know if there’s anything else you need. 

[PROSEPMA]

If Square wants to go bankrupt following Tyrannical Government overreach then have at it, commit corporate suicide. I will never give up my biometrics. No Government has the right to force this on the people it claims to govern on our behalf, and doing it by proxy using Square to be the goons is a move no one should tolerate, Square included. If there is not an opt out option I will use another Service provider, not Square. No one ever Complied their way out of Tyranny.  I spent an hour on the phone waiting to be told to try my laptop to verify, now this nonsense. No work around. I am willing to scan My Government ID, but I will not volunteer, my biometric data to wherever. No Way. This is collective punishment and loss of privacy for an unsubstantiated claims of fraud somewhere. The Government lies to get what it wants and unless we push back, they will just demand more and more. 

Hey SQUARE knock it off or you will experience the BUDLIGHT Treatment.