Event tickets

[GMally]

Can you move customers onto different dates for events once they have purchased a ticket

[Summer2024 · Accepted solution]

Hi, @GMally ! 

You can’t directly move a customer’s ticket from one event date to another within Square at this time, since each event ticket is tied to the specific date and order they purchased.

However, there are a few simple ways to handle this:

Option 1: Refund and rebook

You can issue a refund for the original ticket and then either:

• Send the customer a new link to purchase the ticket for the correct date, or

• Manually create a new order for them and send an invoice or checkout link.

This is the cleanest way to keep your sales and attendance records accurate.

Option 2: Manual roster adjustment (for classes or appointments)

If you’re using Square Appointments (Classes)

• Cancel the original booking, and rebook the customer into a different class or event time manually.

This keeps their attendance record but doesn’t automatically transfer the payment. You may need to note the change or adjust payment manually.

Let me know if you have any questions. 

I hope this helps!