I am having trouble with customers not realizing they can set their own pickup date and time. Square automatically defaults to next available, and some of my less savvy customers don't realize they can CHANGE that option. The check out wording is misleading, it says "your order will be available at our next available time... " and some customers assume that's their only option. Then I get emails, calls, etc...about changing the time, which is exhausting and takes me away from my actual work.
I think a lot of my issues could be resolved by simply requiring customers to confirm their chosen pickup time (on it's own screen/step in the check out process) and providing an OBVIOUS way to select a different date if necessary. Or even just highlighting the time/date link so that it looks like something you can click. I'm sure it's more complicated than that behind the scenes, but surely Square has clever people who could figure it out.
