Deleted item still shows up on web store

[chiu]

Many have asked this but there were no solution posted. I deleted an item from the Square Store but it still appears on the store. Yes, I have tried the following:

1) Refresh the cache/history of browser.
2) Waited for over a week.

3) Tried to find it in the "Archive"

None of them work.

[rtfulk · Accepted solution]

@chiu Welcome to the community.

When you delete an item from the Square Dashboard, it sometimes stays cached in:

• Category pages

• Featured item sections

• Product lists or custom layouts

• Or because of a delayed sync between Square and your Square Online store.

Here is a  couple things to try:

How to Fully Remove the Item from Your Online Store

Check Your Website Editor

• Go to Square Online > Edit Site

• Check these sections:

• 🔸 Featured Items

• 🔸 Category Blocks

• 🔸 Product List/Grid Sections

• Manually remove the deleted item from each section

Even though the item is deleted, it can still appear if it was visually placed in a section before.

Check Categories

• Go to Items > Categories

• Look for any categories that may still list the deleted item by ID

• Remove it manually from the category’s item list (yes, even if it’s gone)

Hopefully one of these will fix your problem.

[chiu]

Thank you so much. It seems like there is definitely a bug in the system. I only see the deleted item from the "Feature items" category, and I need to delete it AGAIN from the Feature Items list to get rid of it for good, just like you have taught me. Appreciate it!!!