Deleted Items Still Appearing on Square Online

[tafco]

Who else has items that they have deleted in there square items list -yet the items still appear on their webpage?

What have you been advised to resolve the issue, given that we cannot delete an already deleted item?

[Laurie_]

Hi @tafco, thanks for your question!

I’d be happy to take a closer look with you.

In most cases, updates sync within a few minutes, if not immediately. Sometimes, you may need to republish your site for changes to appear live. It’s also worth checking if the item is part of a 'Featured Items' section, as those may need to be manually updated or removed through the Site Editor.

If the item is still showing online, feel free to send over the item name and a link to your site. I’ll take a closer look from our side and help you get it sorted.

[LizCC]

Hi Laurie, I am having the same issue. Items that were deleted from my library and are no longer appearing there are still active on my live website. I have contacted customer support and they escalated the issue, but I have not heard back after a few weeks. I can not have items listed on my website that are not available! It is not a sync issue, as I have unpublished and republished the site a few times since I was made aware of this problem.