Default Fulfillment Not Working

Hello,  I have the default fulfillment method set to Shipping, yet, all of the items seem to have the default set to 'pick up at store'.  This is confusing customers as the main reason they go to our website is that they are not local and want the item(s) to be shipped.

 

See the attached screen shots.Screenshot 2025-01-22 at 6.59.24โ€ฏPM.pngScreenshot 2025-01-22 at 7.00.27โ€ฏPM.png

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Hi @rustyravenng - Thanks for reaching out to the Square Community. I'd be happy to help you with this.

I suggest reviewing the Pickup & Delivery settings for your location here in your Dashboard. If you do not want to offer Pickup at all, you can toggle this off by clicking "edit" next to your location's name.

I hope this helps, but please let me know if you have any follow-up questions ๐Ÿ™‚

Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.



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No, we want to offer Pickup and Shipping, with SHIPPING as the default as is shown in the screen shot.  This is a setting under Online->Checkout.  This setting appears to be ignored.

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