DNS Records on weebly

[Root58]

Anyone else experiencing an issue with editing the DNS records on the weebly website? I am so frustrated right now. I have been communicating with support for over a month now to try and fix the issue, they don't seem to know what it is going on. 

I need to be able to edit the DNS records on my domain in order to use my domain for email. 

I have been on multiple chats and calls with support claiming they are fixing the issue and that it will start working within 24 hours but never does. I have also attempted several emails to support but never respond. 

If anyone has any idea on how to fix the ability to edit the DNS records on Weebly i would greatly appreciate it. I can attempt to make changes to the DNS records but they never save. 

[rtfulk]

@Root58  Welcome to the community. Here is a youtube video explaining how to do it. The video is 3 years old and I think Square has taken over weebly in that time so it might be relevant. Anyway, I hope this will solve your problem.

How to manage weebly domain DNS records 

[Summer2024 · Accepted solution]

Hi @Root58 !

I understand your frustration with DNS record editing issues and the ongoing support challenges. Since Weebly is now part of Square, these DNS management issues need to be handled through Square's domain management system.

I hope this helps. 

Current Known Issues

1. Common DNS Problems

   • Changes not saving
   • Settings reverting
   • Interface not responding
   • Updates not propagating
2. Access Points
   1. Correct Path:
      Square Dashboard →
      Website →
      Domains →
      DNS Settings

Troubleshooting Steps

1. Clear Cache Method

   • Clear browser cache
   • Use incognito/private window
   • Try different browser
   • Different device if possible
2. DNS Record Process
   1. 1. Document current settings
      2. Screenshot existing records
      3. Clear all browser data
      4. Access through Square Dashboard
      5. Make one change at a time
      6. Wait between changes

Alternative Solutions

1. Temporary Workaround

   • Export DNS records
   • Document needed changes
   • Request support assistance
   • Consider temporary email solution

2. Email Setup Options

   • Consider Square email services
   • Use temporary MX records
   • Document required changes

Questions to Help Troubleshoot

1. What specific DNS records are you trying to add?
2. Are you getting any error messages?
3. Have you tried accessing through Square Dashboard?
4. Which email service are you trying to set up?

Next Steps

1. Immediate Actions

   • Screenshot all attempts
   • Document error messages
   • Note support interactions
   • Try Square Dashboard access