Customers not receiving order confirmation

Hi 
My customers are not receiving order confirmation emails nor email receipts. When I try to send test emails they are not coming through to me either. This has only stopped recently as last week they were working. Any advice gratefully received.
Thanks

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Hi @flamingofriend thanks for flagging this. 

 

Depending on your email provider, notifications will sometimes be filtered to your spam folder. Double-check your spam folder and add the following email addresses to your contacts:

 

And then if you could do another test email after adding these addresses to see if it works, let me know how it goes! 

Breffni
Community Moderator, Ireland, Square
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