Customers getting "There was an error. Please try again." when using Self-Serve QR Code Ordering

[IntermissionArc]

I have numerous customers getting "There was an error. Please try again." when using Self-Serve QR Code Ordering - like multiple customers in an evening getting this error. This has been happening since October when we opened.

If they come up to us and show us, we know to refresh the page on their phone and it fixes the issue but some folks just get frustrated and just want to order with us which defeats the purpose of the Self-Serve Ordering. Image attached. We need this fixed so customers will use the Self-Serve Ordering from their table instead of coming up to staff and ordering.

[Katie_SQ]

Thanks for bringing this to our attention, @IntermissionArc. I’m really sorry to hear about the issue you’re experiencing here.

Are you able to confirm whether this is happening on iOS or Android devices, or both?

It’s difficult to pinpoint what could be causing this without looking at your account with you, so I definitely recommend reaching out to our Support Team so that you can troubleshoot in real-time. If you haven't already, please reach out directly by logging into your Square account and heading here.