When a Guest customer wants to reschedule their appointment, they click on the Reschedule link from their email confirmation notice and it brings them to the view to select a new available date and time for the service. This is all good and normal at this point. However, the system fails to book the new time if it overlapped with their original one even though the system shows the new time as available. For example, say they originally booked "Service A" from 8AM to 10AM. Their reschedule will fail if they select 9AM to 11AM even though I have no other bookings that day. If they select 10AM to 1PM or a later available start time/date, it works without a hitch. Worst part is, Square is contradictory in the message (see screen shot below) - it says to the customer their Appointment is confirmed yet on the same screen states the time is no longer available. Very confusing/frustrating to the customer. I have had to disable the cancellation/rescheduling functionality in Appointments but hope this can be fixed to give back full control to the customer's booking process.
Anyone else experienced this or have any suggestions?
Thanks!
