Customers cannot place orders in last 5 minutes of opening times

[Creagle]

Friday 

FridayFriday

Our online order timings seem to be glitching, we want customers to be able to order between 5-9pm Monday to Thursday and 5-9:30pm Friday and Saturday for the same day e.g. still be able to order at 20:59 on a Monday for delivery that day. However in the last 5 minutes before we close the system glitches, it either only shows scheduled orders for the next day as an option or will allow you to add items to your basket but then at the checkout page displays the error "Some of the items in your basket are unavailable". I don't want to simply add 5 more minutes as the settings show that then means we can accept orders that day until 21:05 or 21:35 for the same day which if it works and allows customers to actually place the order is after our closing time. 

A second issue is that there'

s a really long time between "order creation" and "payment received" obviously we only get the order after it is paid so likewise this could be an issue if a customer tries ordering in the minutes before we close but it takes so long for the payment. 10+ minutes seems far too long is there an issue here and a fix?

[Creagle]

Delivery settings also the same

[Sam_400º]

Hey @Creagle 

First up the payment and order times - don't sweat it, it's just how it shows up. The order is created when they go to check out and then paid with they've finished - that paid time is when they've completed their order. 

I think you need to check that all of your items are set to the default prep time, as the way you describe it there is something there that's extending the prep for some items and not all. There is an override within each product where you can set it's own prep time that will ignore the default and it sounds like that's what's kicking the ordering out near close. 

[Creagle]

Hi @Sam_400º Many thanks for your response. I've checked and for one of the items in the basket (Garlic Bread Mozzarella) when the fault occurred the prep time is set to "Use location default

Aquila Wood Fired Neapolitan Pizza: 15 minutes

"

[Creagle]

[Sam_400º]

Hey @Creagle - hopefully that all gets it working for you as you need it! 

Nice looking pizza BTW! 

Obviously post back if something still isn't sitting right though. 

[Creagle]

Thanks for trying to help @Sam_400º It still didn't work so we just set it up to be 5 minutes later than our actual times and this worked. Obviously not perfect but a work around

[Sam_400º]

@Summer2024 - any thought on this, as it doesn’t sound like expected behaviour and isn’t acting consistently across the board? @Creagle has already tried everything I can think of and supplied loads of I for and screenshots.