Hi @DrippyJoey22. Since you are receiving other payments in a timely manner, it sounds like there might be a problem with that specific payment. It could be any number of things that can’t be answered here, for privacy and security reasons. Contact the Square Customer Success Team on the phone. They’ll be able to pull up that transaction and help you resolve the issue, or at least tell you if something is wrong.
Best of luck!
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
