Customer doesn't receive reminder

[svitlana]

Hi,

I've scheduled an appointment and a customer succesfully received a message about it. I also configured to send a reminder to the customer 1 hour before the appointment. Set up to use SMS and email.

But the customer didn't receive the reminder at expected time.

Checked timezone in my profile. It is correct.

What I'm doing wrong?

thank you in advance

[swall8]

I am having this exact same problem. Confirmation texts are going out (which I don’t want) and no reminders are going out even after I set them up in communications area. Did you figure this out? If not, can someone please help us?

[ashc]

Hi @svitlana and @swall8,

It'd be best to reach out to our direct CS team and ask to speak with an Appointments specialists to look into this further with you.

We don't have access to accounts here from the Community but I can provide this Support Center article on making sure your confirmation communications are set up correctly.