Customer Notification Type option is blank for some customers

When I book or edit certain customers appointments the notification type box for text or email reminders is blank. I've attached a screenshot. Screenshot_20200818_072132_com.squareup.apos.jpg

 

1,062 Views
Message 1 of 4
Report
3 REPLIES 3
Admin

Hey @vanitytanya- Thanks for the screenshot. 

 

Is this blank box appearing on both the Dashboard and within the app? Or just one or the other?

nika
Community Program Manager, Square
1,051 Views
Message 2 of 4
Report

It was just in the app, but I figured it out. It was the fact that the preferred notification type was no notification which you cannot change in the app, only on the desktop. I had to go through each client to change.

1,050 Views
Message 3 of 4
Report
Admin

@vanitytanya Ahh got it. Glad you were able to figure it out!

nika
Community Program Manager, Square
1,046 Views
Message 4 of 4
Report