Currently unable to accept payment as site is unsecure

[fabulousb]

My domain from namecheap has connected to the site but it is currently saying site is not secure and this store is not accepting payments. Pls advice on getting the SSL sorted.

[tranguyen · Accepted solution]

Hi @fabulousb, sorry to hear you are experiencing this issue! Can you let me know when you connect the domain to the site? This is because it can take up to 48 hours for data to propagate and for the site to become secured.

If it has been more than 48 hours since you connected the domain, there are a few things we can check here:

• Make sure that the A records are pointed to the correct IP address (199.34.228.164)
• If the A records are setup correctly, you can try to unpublish and re-publish the site from Website > General Settings

I hope this will help! If not, please share your domain here and I can have a further look on my end.

[fabulousb]

Hi Thank you for responding. I have done all the above. my domain is www.globalmoonlighters.com

[tranguyen]

Thanks for sending that on @fabulousb! I checked the domain and it looks like one of the A records is not pointed to the right IP address (199.34.228.164). In this case, you'd need to update the A record IP address from 192.64.119.37 to 199.34.228.164.

If needed, you should be able to reach out to Namecheap directly for assistance with updating the DNS record. 

[fabulousb]

Thank you for your prompt response. I've contacted namecheap and they have made the correction. Pls check and update the ssl. Thanks.

[fabulousb]

Please can you check to see if you can update the SSL. Thanks

[Sam_400º]

This happens automatically when everything is all correct. 

Just checked your link & get the full HTTPS & seems to be no issues getting to checkout now 👍🏻