Current inventory not showing up to add to website. Help!

[lisagailart]

I am beyond frustrated here! Not sure what is going on, but none of my inventory is showing up to add to my website. When I go to the site builder, it just states: Looks like you don't have any items in your store. Create an item to add prominently on this page. (as an example for the feature section where your normal inventory items show up automatically. And, yes, I made sure that they are all marked visible.

They all show up fine on our POS and we also have another site with a separate inventory and website name/login. Could that be what is causing the issue here??

[JTPets]

Hi @lisagailart,

This issue could have a few different causes. Since you've verified items are marked visible, you might also want to double-check these troubleshooting steps:

• Assign Items to Site: Ensure items are specifically assigned to the correct site under Items > Item library > "Where it’s sold" and set to Available under Site visibility.

• Check Pricing & Stock: Confirm each item has prices set and stock tracking enabled.

• Pickup & Delivery Settings: Ensure your location and fulfillment hours are correctly configured.

You can find detailed troubleshooting steps here: Square Help: Troubleshoot Items Not Visible on Your Online Site

If you're still stuck, posting screenshots of your item settings would help us pinpoint the exact issue!

[lisagailart]

Thank you for your offer to help. I have tried every troubleshoot help step to no avail as of yet. I can't figure out how to post screenshots, or I would gladly include some in hopes that possibly someone may be able to catch something I am not grasping.......

[JTPets]

Assuming you know how to generate a screenshot you have to log into the board first. Then you can click the camera icon in the text field for posting. The box where I am typing this now.

[lisagailart]

Is there a way to import or upload a png or jpg image? It is asking for a source......

[Summer2024 · Accepted solution]

Hi @lisagailart ! Thank you @JTPets for trying to provide some solutions here! 

 Let's troubleshoot this systematically, especially since you're managing multiple sites.

First Checks

1. Verify Item Settings

   1. Items Library →
      Bulk Editor →
      Check:
      - Online visibility enabled
      - Location assignment correct
      - Channel settings active
2. Location/Site Association
   1. Square Online →
      Settings →
      Locations →
      Verify correct location linked

Common Multi-Site Issues

1. Account/Location Check

   • Confirm correct account logged in
   • Verify items assigned to right location
   • Check site-to-location mapping

Troubleshooting Steps

1. Force Sync
   1. Square Online →
      Settings →
      Sync Now →
      Wait 15-30 minutes

2. Check Requirements

   1. Items have prices set
   2. Photos added (if required)
   3. Categories assigned
   4. Stock levels set

Quick Fixes

1. Clear Cache/Data

   • Clear browser cache
   • Try incognito mode
   • Different browser
   • Force refresh

2. Site Settings

   • Verify site is published
   • Check category visibility
   • Review layout settings
   • Confirm site status

I hope this helps. Let me know if you are still experiencing the syncing issue. 

[Summer2024]

Hey @lisagailart can you make sure none of your locations are set to mobile? Sometimes this can cause a syncing issue as well.