We set up a coupon code for a sale that starts today and it isn't working. Why? When we type it in the verbage : Code not yet available comes up. This is not ok 😞 My customers are emailing me asking me why the code doesn't work. Please help me!
Thanks for your post and welcome to Seller Community, @Simply2.
I checked your coupons and see that you have a coupon with availability of 7/23 - 7/26, which would not have been available for use at the time you posted - it should be available now, though. The other coupons all had availability dates in the past so I assume this was the coupon you were testing. Are you still having trouble?
Thanks for your post and welcome to Seller Community, @Simply2.
I checked your coupons and see that you have a coupon with availability of 7/23 - 7/26, which would not have been available for use at the time you posted - it should be available now, though. The other coupons all had availability dates in the past so I assume this was the coupon you were testing. Are you still having trouble?
Did you create the discount in Dashboard/Point of Sale? If so, Dashboard discounts do not sync with Square Online and cannot be redeemable through your site.
I'm really sorry to hear the frustration regarding the turn around time through the Community. You will definitely get faster responses through the phones. You can reach out directly to Customer Success at [Redacted]. Please keep in mind, you will need a customer code to get an advocate on the phone. Here is the link to get that code: squ.re/contactsqsupport
AshleyK Community Moderator, Square Sign in and click Mark as Best Answer if my reply answers your question.
Are you asking how you can use a coupon you have on a Square Online site for a purchase you want to make? Or, are you asking how to setup coupons for your own Square Online website?
