Coupon Code Error

I'm running a current coupon for free shipping with a $40 purchase.  However, a customer just purchased an item for less than $25 and somehow received free shipping.  Why is this happening and how can I fix this??  I need the problem corrected as soon as possible before other people use this code and get free shipping.

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HI, there should be a Shipping Profile for the $40+ Free Shipping.

 

Online Dashboard, Fulfillment, Shipping, scroll down to Shipping Profiles, click Add Shipping Profile

 

Screen Shot 2022-02-10 at 7.59.47 AM.png

 

 

 

Hope This Helps!
TERRI
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