Conflicting informaton regarding Google Merchant account?

[MPDC]

Hi there,

We're having difficulty with our google merchant account integration (for Google shopping online listings).

Issue #1: 

Within Square, it says "Your Google Merchant Center account has been suspended."

However, when we click through to our Google merchant account – it does not show our account as suspended. 

It's been like this for weeks. We tried disconnecting and reconnecting, and that did not fix it. 

Issue #2: 

In our Google Merchant account, there are tons of products that say they are missing weights. However, when we check those products within Square, the item DOES have a weight in the weight field. 

We tried disconnecting and reconnecting the account to resync it, and that did not fix it. 

Any help appreciated! 

[Ellie_ · Accepted solution]

Hi there, @MPDC,

Thanks for reaching out! For the suspension message in Square, this can sometimes be caused by a sync or account mismatch, please confirm the correct Merchant Center ID is connected, then fully disconnect the integration from both Square and Google before reconnecting. If it still shows as suspended, we may need to escalate for a backend review. Regarding the missing weights, please ensure each item has a weight and unit of measurement selected in Square and that the items are enabled for Google in your Online sales channel; then update and resave the items to trigger a new sync. If possible, please share a screenshot of the suspension notice and one example SKU so we can investigate further.