Clients are receiving error message when trying to confirm their appt reminder.

When my client tries to confirm their appt reminder, They are receiving an error message. Which leaves their appt unconfirmed on my end. It doesn't give them the option to confirm or cancel. Does anyone know how to fix  this?

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I just found the issue: 

because of the new pricing and Tier situation, confirmations are NO LONGER a part of the free service. I’m so **bleep**ed off. My business is too small to be paying $30 a month for the plus plan to just do confirmations. 

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