Changes made to online store in editor are not showing on live website after publishing?

[motherjuice]

Hi. I've added items to my online store through the editor and published it several times. The changes show on live versions of the site on SOME devices but NOT others. What is going on here? Considering moving online store to a new platform if this is not resolved. 

[isabelle]

Hey @motherjuice!

Thanks for posting in the Seller Community.

Can you provide your URL? We'd like to look into this further. 

[LuxologyNatural]

I am also having this issue.  My URL is: https://luxologynaturalsbathbombs.square.site/ on mobile my site still shows my christmas trio on my bath bombs page which has been removed from my site for over a month now and will not show my valentine's products I just added.  On my desktop it is showing the correct products but I also updated and turned off the Low Stock alerts and those are still showing up.

[Joe · Accepted solution]

Thanks for flagging this over to us, @LuxologyNatural - we appreciate you joining us here on the Seller Community, and glad you let us know!

I can see your site (it looks great!), and can't see the Christmas Trio here - but definitely sounds concerning if you can see it from a mobile device. 

It is difficult for us to troubleshoot specific account-based issues here from the Seller Community due to this space being a public-facing platform. We may need to get direct visibility on your 'back-of-house' in order to troubleshoot best.

Would you mind flagging this over to our Support Team directly? They can take a deeper look. Also, feel free to bounce back here and let us know where you landed - hopefully we can also help out those who may experience this in the future.