Change in Email Online Order Information

[BelleGroveVA]

When one of our customers purchases one of our products or tickets, Square would send a notification to with the customer's name, address, phone and email address. It would include the name of the products, and the number of items purchased. Today, I started getting what looks like a receipt instead of the old email notification. This new receipt email doesn't give me the name of the customer. I looked that the order status. It shows only the email address and phone number. I have had to go into Square and look up the transaction to find the information I need. I have looked at the order tab, but this is taking time away from what I need to do. Can it be changed back so I have only one place to get the information I need?

[_Violet]

Hello @BelleGroveVA and thank you for your post. My name is Violet and I'm one of the Square Community Moderators. I appreciate you taking the time to share your feedback with us.

You're correct, this is related to some of the recent changes we've made in Order Confirmations moving to Digital Receipts. I'm trying to gather more info from the Digital Receipts Team to share with you. I'll reach back out to you here, once I have further details.

I appreciate your patience in the meantime!

[crimsonart]

This unannounced change has created major issues for us to track our orders!  I am really frustrated that square did this without any warning or fix!!!  Please advise asap- We need the customers name, phone and email back on the order receipts.  We are paying square a lot of money and we need better service than this. 

[crimsonart]

Following up: I see you guys have fixed this for us and I really appreciate it!!!! Thank you SO much!!!!