Cannot save DNS records + Privacy Protection is not enabled on my domain and personal info

[shbook]

Hi, 

I had this issue months ago, talked to support, and they assured me it would be fixed. I forgot over the holidays, but I've checked again and the issue persists. 

Firstly, my domain is hosted on Square, but privacy protection is not enabled. Anyone can look up my domain and get my legal name, email, phone number, address, etc. I really need help with this. 

Editing the information does nothing. I click save, the form loads as if saving, and then it resets everything. 

This is also the case with the DNS records. I can't verify my domain with my newsletter service as a result, meaning I can't reach my subscribers. Please help! 

(Finally, I have a Google Workspace account already with my email. Can I link this to Square? Trying to go via the Square dashboard results in an error when I type in my already existing email/no further messages or prompts to resolve) 

Thank you!

[MayaP]

Hi @shbook — thanks for reaching out, and welcome to the Square Community! ❤️

I’ll reach out to our Square Online Team to get more clarity around the domain protection question. As for the Google Workspace issue, does this support article help address what you’re running into?

[shbook]

Hi, thank you. The issue was escalated via a chat--it seems even though the domain was verified, something in Square's systems isn't recognising the validation, meaning I can't change my DNS records. They said it might take up to 4 days. 

Yes, thank you for the GW issue!

[mitin]

@shbook

As a business owner, I highly recommend keeping your domain registration separate from your POS platform. While having 'one pane of glass' within Square is convenient, keeping them independent gives you much more autonomy and flexibility over your DNS and technical settings.

Having full control over your brand and domain is vital. I’ve found it’s much better to manage it through a dedicated registrar like Squarespace or GoDaddy—it ensures you have the control you need if you ever face challenges or decide to make changes down the road.

[MayaP]

This is really helpful feedback, thank you so much!

@mitin 

[MayaP · Accepted solution]

Thanks for being patient. 

I see our support team recently reached out and confirmed that the domain is verified. It will take 24 hours to complete. Let me know if you need anything else. 

@shbook