Hi @KCC43 - I'm sorry to hear that this issue with your Online Items has brought you to the Seller Community.
If you've already followed the instructions for selling items as pre-orders, listed here, I suggest that you get in touch with our Support Team. This does sound off, but it's difficult to pinpoint what may be happening without looking at your account and settings with you, which we aren't able to do via the Seller Community.
If you haven't already, please reach out to Support directly by logging into your Square account and heading here. I hope this helps!
Violet
Community Moderator, Square
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