Solved: Re: Can we remove the "Select Location" pop up whe...

christchurchchi

I've seen this discussed before, but all the threads appear to be archived.

We use the pickup option for prepared food and beverage items for an annual fundraiser. The shop page has a "Select Location" pop up that I've never encountered in the last few years of doing this.

Can we disable this so it does not add confusion for our customers? We only have one location and a sizable portion of the population we serve is not very tech savvy.

The page in question is here: https://christchurchchi.square.site/s/order

TheRealChipA

@christchurchchi Ok. That confirms something I suspected. The method I used years ago (which WAS a work-around) was fixed. So, I'm glad we engaged in 20 questions, first!

I just went to your website and noticed something. It has options for BOTH pickup and shipping. That tells me that you either have shipping enabled as a fulfillment option for one or more items in your catalog, or that you've somehow got something in your account that makes Square Online think that you do ship.

I'd start with the item definitions because if EVEN ONE item has shipping enabled as a fulfillment method, then that would be the problem. You can turn it off for all items by going to your item catalog, selecting all items, then at the bottom click actions > update fulfillment methods. Turn on only pickup and turn off the others.

Hopefully it's a simple as that and the popup will no longer appear.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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WoodCandleCo

@TheRealChipA @doc_choc Are you familiar with this setting? I'm not as familiar with the food and bev side.

TheRealChipA

Hi @christchurchchi (and thanks for the tag, @WoodCandleCo)

I, too, only have one location. There is nothing in the Square help documentation that says how to do this, but I was able to remove it. However, I need you to look up something in your web dashboard to be sure I'm giving you the correct steps. Bear with me as we go back and forth here. We will get to your goal. I just don't want to mess up. LOL

Do what you normally do to edit your website (Dashboard > Online > Online Store > Click "Edit Site" button.
Click on the dropdown that says "Home" near the top-left of that page.
Scroll down to your "Online menu" section. There you will see either an "Order Online" page or a "Shop all" page.
Also in that section should be a page titled something like "location selection" or something similar. Confirm that this page is there, and get back to me. Then we can move forward.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

christchurchchi

Hi @TheRealChipA! I appreciate the response.

I've done the steps you've mentioned and gotten as far as the "Order Online" page. Unfortunately, I do not see an option regarding "location selection."

When it is in the drop down menu below "Home", the only option below "Order Online" is a toggle for "Personalized order screen" which is currently off. If I click over to view the "Order Online" page itself, I just see the different blocks in the left hand menu (Header, Main Banner, Menu List, etc...).

Anywhere to go from here?

TheRealChipA

@christchurchchi Ok. That confirms that I'm mis-remembering the exact steps. So, next, scroll through ALL of your web site pages. Are there any pages (other than item pages) that stand out to you with names you don't recognize? If so, what are their names?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

christchurchchi

@TheRealChipA Nope, all the pages are what I would expect to see.

I do have one page labelled "Mission" which is not visible in the navigation which looks like it was leftover from another person editing the site. Otherwise, all pages are accounted for.

TheRealChipA

@christchurchchi Ok. That confirms something I suspected. The method I used years ago (which WAS a work-around) was fixed. So, I'm glad we engaged in 20 questions, first!

I just went to your website and noticed something. It has options for BOTH pickup and shipping. That tells me that you either have shipping enabled as a fulfillment option for one or more items in your catalog, or that you've somehow got something in your account that makes Square Online think that you do ship.

I'd start with the item definitions because if EVEN ONE item has shipping enabled as a fulfillment method, then that would be the problem. You can turn it off for all items by going to your item catalog, selecting all items, then at the bottom click actions > update fulfillment methods. Turn on only pickup and turn off the others.

Hopefully it's a simple as that and the popup will no longer appear.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

christchurchchi

That looks to have solved it! Thanks for helping work through this and make my site more easily navigable! Batch editing the fulfillment method for the different items was absolutely the right approach.

TheRealChipA

@christchurchchi I'm very happy that to have been able to solve your issue, and I appreciate your patience. Also, your question helped me learn something new that I did not know about Square, today. I always when that happens because it means making the Community more valuable in the future.

Best wishes for a successful fundraiser!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

WoodCandleCo

Thanks for helping out here! 🙂

Can we remove the "Select Location" pop up when we only have one location?