Can't turn on Busy Mode in Orders

[littlegrocery1]

We have been trying to use Busy Mode in Orders on our iPad POS as well as on an iPhone and it won't turn on. Keeps giving me an error telling me I have to set up my order settings in Pickup/Delivery online first but I've already done that. Have spent literally 3 hours on the phone with Square being bounced from one department to the next, repeating the problem over and over and all I've gotten are pat answers like update the app (have done that), update IOS (I've done that), login and out again (I've done that). Seems like this is a glitch in the app and there doesn't seem to be any way to escalate this issue. Is anyone else out having the same problem?

[deslock1]

I'm having the same problem this week after installing Square Restaurant onto our POS Ipad. No one from Square can give me an answer how to fix it. Their customer/tech support is a joke. I was going to upgrade to the Restaurant bundle when the free trial ends. Yeah--no.  I'm not paying them a cent if they can't even support their own products.

[JJ_]

 Hello @deslock1 

Can you share the details of any troubleshooting steps you have gone through to fix this? This will help other Sellers and Community Moderators better understand where we are at in the process and if there is anything else that can be done to help you.

[deslock1]

I removed and reinstalled the Restaurant app on the Ipad POS. I removed and created a new device for the Ipad several times. I updated the Ipad IOS to most recent (17-something). I turned off the Ipad and turned it on various times. I logged out of the program various times. I reset the device code. I did a hard reboot of the Ipad. I called customer support various times for two days. Nothing works. It keeps giving me the message that I have to setup pickup/delivery on online orderings. I've had pickup and delivery setup through Square for years. We get the orders from their online site (Weebly) on the Ipad, so it's connected. But for some reason the app doesn't detect a connection when I try to enter the busy mode. It just keeps telling me to setup pickup/delivery.

[JJ_]

Thank you for sharing these details @desockl1 It looks like you have completed all the basic troubleshooting steps. I will go ahead and escalate this to our product team and will get back to you once I have an answer. Before I can do this, could you please share a video of the behavior for clarity on the experience?

[deslock1]

sure. How do I attach a video?

[JJ_]

You can upload it to a service like Google Drive or Dropbox and drop the link here. 

[deslock1]

 

[deslock1]

 

[deslock1]