Can't tag my products on Instagram

[esined42]

Hi, unfortunately I continue to have issues connecting my square online store to Instagram. I have gone through the whole connection process and installed my pixel and it is working perfectly for Facebook. 

For Instagram however, my Facebook Business suite keeps telling me that I have to verify my square domain. I would need to manually add some information to the DNS, which I can't seem to do.

Please don't send me the link on how to the article on how to connect with the Facebook pixel because I've done that, twice. Like I said, it is working fine in Facebook, I just can't get Instagram to cooporate. 

If anyone could shed some light on this it would be greatly appreciated!

Thanks in advance

Denise

[sayra]

Hey, @esined42 - This seller asked a similar question. @Seamus provides a good article from Instagram that can help, take a look. 

[esined42]

I tried to follow the link but it says the requested link could not be found 😞

[Joe]

Hi there, @esined43 - stepping in for @sayra here. Looks like she may have linked to a broken link. Give a try to this one here instead. I fixed the original link, as well. 

Let us know if you have any further questions! 

[esined42]

Thank you for fixing the link, it is working now. However, the article is all about connecting your IG business account to your FB business account, something I have already done. My issue is that I connected my square online store to my FB business page through a FB pixel. This should allow me to tag products on FB and IG. 

I can indeed do so on FB but for IG I have to verify my square url by adding info to the DNS. 

[isabelle]

Apologies for the back and forth and article references. I would suggest giving our Support Team a call so they can take a look on the backend. 

Feel free to circle back here with your findings for other sellers to view @esined42. 

[esined42]

I received a reply from the support team, unfortunately I will not be able to connect my square shop to Instagram unless I use a custom URL which, due to personal circumstances, I cannot do right now. So unless it would be made possible to add the verification information to the Square DNS I will not be able to make my online store shoppable on Instagram, quite a big disadvantage as an artist 😞