Can't reset Weebly password

[clairemarjorie]

I recently received an email from Square forcing me to change my password. Now, when I go to log in to Weebly to edit my website, it says my password is incorrect (I have tried both the old and new one). When I click "Reset Password", the email message doesn't come through (I have checked my spam folder). 

I have tried logging into Weebly through Square login, which doesn't work either. I tried troubleshooting using the Weebly support site and it wouldn't let me access any helpful support without logging in. Same with the phone line. And the Weebly support email address...

I run a nonprofit and desperately need access to our website. 

[Ellie_]

Hi there, @clairemarjorie,

Thank you for reaching out to us about this. Unfortunately, we do not have access to account specific information on this platform. We recommend trying to log in from an incognito browser or login using social platforms.