Can I get a refund?

[Miles123]

Dear Square Support Team,

I hope this message finds you well. I recently noticed a charge for the Square Online Plus Plan on my account. I did not intend to be billed for this service and would like to request a refund for the charge.

Could you please review my account and assist with processing a refund? I would appreciate your prompt attention to this matter.

Thank you for your help. I look forward to your response.

Best regards,
Miles Lamotta

[MayaP · Accepted solution]

Hello @Miles123  – Thanks for reaching out and letting us know.

For this type of inquiry, you'll need to speak directly with our Support Team, as we're unable to initiate subscription refunds through this platform. You can reach them at 855-700-6000, Monday through Friday, from 6 AM – 6 PM PT.

For your security, I’ve removed your email address from this thread. Since this is a public platform, we're limited in the account-specific information we can provide or troubleshoot here.

If you have any further questions, feel free to let me know. Thanks for understanding!